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FAQ

Do you have a question?  Please select one of the following categories to locate answers to the most frequently asked questions.


SHAVING SYSTEMS GUARANTEE


PRODUCT CAPATIBILITY / COMMON DOCKING

PRODUCT COMPARISON & RECOMMENDATIONS

PRODUCT OFFERINGS

PRODUCT AVAILABILITY

ORDERING PROCESS & PAYMENT

SHIPPING RATES

INTERNATIONAL SHIPPING

CANADA SHIPPING

OTHER QUESTIONS
 
 
SHAVING SYSTEMS GUARANTEE

When you order from DorcoUSA.com, your Dorco shaving system is guaranteed for up to three(3) years from the purchase date against any defect or malfunction... so you can order with complete confidence. If at any time you have problems with one of our shaving systems, simply contact Customer Service via this form and we will replace it at no cost to you. Proof of defect or malfunction may be required.
 
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PRODUCT CAPATIBILITY / COMMON DOCKING

QUESTION:
DO ALL DORCO RAZOR SYSTEM HANDLES FIT ALL DORCO CARTRIDGES?


Answer:
 Yes, all Dorco razor system handles and cartridges offered on our web site are interchangeable. This common docking feature is true for ALL 3 blade, 4 blade and 6 blade systems for men and women. Men's system handles and cartridges are also interchangeable with women's system handles and cartridges. As an example, you'd be able to buy a 3 blade razor handle and try out a 6 blade razor cartridge, or vice versa. This patented common docking technology allows you to mix and match razor system handles and cartridges so you can find your optimal shaving combination.
 

QUESTION: DO DORCO PRODUCTS FIT WITH OTHER BRANDS’ RAZOR HANDLES AND/OR CARTRIDGES?

Answer: Our products DO NOT fit other brands’ razor handles or cartridges.


QUESTION: CAN I USE A WOMEN’S SYSTEM HANDLE WITH A MEN’S SYSTEM CARTRIDGE?

Answer:
Yes, all razor systems and cartridges on our web site are interchangeable. You’d be able to buy a 3 blade razor handle and try out a 6 blade razor cartridge, or vice versa. Since our products are at minimum 30% less than leading brands, you definitely have room to try out different types of razors and cartridges to find some that fit your needs.
 
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PRODUCT COMPARISONS & RECOMMENDATIONS

QUESTION: DOES DORCO OFFER A BATTERY-POWERED MEN’S RAZOR?

Answer:
We do not offer a battery-operated razor online, but our best-selling razor (SXA5000: 6 Blade With Trimmer for Men) comes with a 6 blade cartridge that also includes a trimmer. Due to the added blades and our manufacturing techniques, this razor produces smoother results on the first stroke without battery-operated assistance. The additional blades and flow-through construction allow for a more seamless shaving experience as there will be less chance for clogging. This also helps improve cartridge life so you can get the same close shave results for a longer period of time.


QUESTION:
WOULD DORCO RECOMMEND A SIX-BLADE OR FOUR-BLADE RAZOR FOR MEN?


Answer:
While both products provide a superior shave, it really comes down to personal preference when choosing between our 4 blade and 6 blade products. Our top-sellers right now are our various 6 blade men's razors. If you'd like to try out whether a 4 blade or 6 blade razor right for you, all of the razor systems and cartridges on our web site are interchangeable. You’d be able to buy a 6 blade razor handle and try out a 4 blade razor cartridge, or vice versa. Since our products are at minimum 30% less than leading brands, you definitely have room to try out different types of razors and cartridges to find some that fit your needs.


QUESTION: WHAT DORCO PRODUCT IS BEST FOR CARING FOR A HEAVY BEARD?

Answer: For heavy beards, many consumers have commented highly about our SXA5000: 6 Blade With Trimmer for Men. The additional blades and flow-through construction allow for a more seamless shaving experience as there will be less chance for clogging. This also helps improve cartridge life so you can get the same close shave results for a longer period of time. This is also the only 6 blade razor with an added trimmer feature. To view the SXA5000: 6 Blade With Trimmer for Men, click here.


QUESTION: WHAT IS THE DIFFERENCE BETWEEN THE SXA5000: 6 BLADE + TRIMMER SYSTEM FOR MEN AND ANY OTHER DORCO SHAVING SYSTEM?

Answer: The difference between our SXA5000: 6 Blade + Trimmer System for Men and any of our other shaving systems is that the SXA5000 razor has a trimmer. With one quick flip, you'd be able to sculpt and trim facial hair. This is our only razor with a trimmer.


QUESTION: WHAT IS THE DIFFERENCE BETWEEN DORCO SXA SYSTEMS AND DISPOSABLE RAZORS FOR MEN?

Answer: With our SXA1000 (6 Blade System for Men), you’d be able to purchase replacement cartridges. Our SXA200 (6 Blade Disposable for Men) razors do not allow for you to purchase additional refill cartridges since they are disposable razors. Both products are great, but it depends on your needs and preferences regarding razor type to figure out which is best for what you're looking for.


QUESTION: HOW OFTEN SHOULD I REPLACE MY RAZOR’S CARTRIDGE?

Answer: As you can imagine, both disposable and razor system cartridges will last for varying amounts of time for different people depending on hair type and personal shaving comfort levels. We generally suggest our razors last about 10-20 shaves, but again, this could vary depending on your needs. 
 
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PRODUCT OFFERINGS

QUESTION: CAN I TRY OUT DORCO PRODUCTS FOR FREE BEFORE BUYING THEM?

Answer: All orders under $5.98 are available to ship for $2.99, so if you're looking to test out a specific razor or cartridge, you'll be able to with this special shipping offer. Should you decide to reorder product after your experience, you'll be able to take advantage of our free shipping on purchases over $25 and  over worth of product provided you're shipping within the United States. FOR CANADA, all orders up to $39.99 now ship for a flat rate of $9.99. And.. all orders $40.00 and over ship for FREE!


QUESTION:
DOES DORCO OFFER 5 BLADE RAZORS?


Answer: We do not offer a 5 blade razor. We do, however, offer the world's FIRST 6 blade razor as well as the world's first 6 blade razor + trimmer. You can view all of our systems (6, 4, and 3 blades) here. 


QUESTION:
DOES DORCO OFFER A SINGLE EDGE RAZOR CARTRIDGE?


Answer: We currently do not offer single edge razor cartridges that would fit our current razor systems, such as the 3, 4, and 6 blades. We do, however, carry Single Edge Safety Razor Blades. You can browse all safety razor blades we offer here.
 
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PRODUCT AVAILABILITY

QUESTION: THE PRODUCT I WANT IS OUT OF STOCK ONLINE. HOW WILL I KNOW WHEN A PRODUCT IS BACK IN STOCK? 

Answer: You have two options:
1) Sign-up for our promotions email list at the bottom left-hand side of any page of our web site.
2) Email us at stockalert@dorcousa.com with the product you'd like to be notified about.


QUESTION: ARE DORCO PRODUCTS AVAILABLE AT ANY STORE LOCATIONS?

Answer: Unfortunately, our products are currently only available for purchase online at the moment. However, if you’re located in the United States, you would be able to take advantage of our limited time free shipping offer for all orders $25 and over.  FOR CANADA, all orders $40.00 and over ship for FREE!
 
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ORDERING PROCESS & PAYMENT

QUESTION: WHAT TYPE OF PAYMENT DOES DORCOUSA.COM ACCEPT?

Answer: We currently only accept credit card payment online with the following major credit cards: MasterCard, American Express, Visa and Discover.


QUESTION: WHY IS MY CREDIT CARD NOT WORKING? 

Answer: Unfortunately, when credit cards are not accepted by our system online, it's an automatic filter in place by our payment portal. If the credit card continues to not be accepted, we suggest trying a different card to see if you'll be able to move forward without getting the same error message. If your cards are still not accepted by our system, we suggest contacting your credit card’s bank to determine what the problem may be.  IF YOU ARE USING FIREFOX, PLEASE TRY A DIFFERENT BROWSER.


QUESTION:
HOW WILL I BE NOTIFIED IF MY ORDER GOES THROUGH?


Answer: Once an order has been successfully placed, we will automatically send an email confirmation regarding your order. Please be sure to enter in your email address without any errors to ensure this email arrives.


QUESTION: WHEN WILL I BE CHARGED FOR MY ORDER? 

Answer: Once your order has been shipped and fulfilled, your credit card will be charged.


QUESTION: WHEN WILL MY ORDER BE SHIPPED? 

Answer: Most orders are fulfilled within 4 business days. Orders should arrive within 5-8 business days once your order has shipped. You'll receive an additional email letting you know your package is on its way. Please note budget shipments to Canada may take up to 15 business days to arrive after it is shipped by us.


QUESTION: WHAT IS YOUR RETURN POLICY?

Answer: Our Return Policy page is located here.
 
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SHIPPING RATES

QUESTION: HOW CAN I GET FREE SHIPPING ON MY ORDER?

Answer: Free shipping on orders $25 and over is available to those shipping within the USA. No coupon code is required to redeem this offer. Orders must be $25 and over before tax and shipping costs are applied.  FOR CANADA, all orders $40.00 and over ship for FREE! Please note budget shipments to Canada may take up to 15 business days to arrive after it is shipped by us.


QUESTION:
WILL I STILL GET FREE SHIPPING IF THE INITIAL AMOUNT OF MY ORDER BEFORE A COUPON USE IS OVER $25 OR $40 (Canada)? 


Answer: No, your order will qualify for free shipping if the order amount is $25 or over after coupon use, not including tax or shipping costs.  FOR CANADA, $40 or over after coupon use, not including shipping costs. Please note budget shipments to Canada may take up to 15 business days to arrive after it is shipped by us.



QUESTION: HOW DO I KNOW THE COST OF SHIPPING FOR MY EXACT ORDER?

Answer:
If you'd like to know the cost of shipping for your particular order, you may get an instant shipping quote on our web site in Step 3 of our checkout process. However, for a limited time, if you purchase $25 and over worth of product, you'll receive free shipping within the United States. FOR CANADA, all orders $40.00 and over ship for FREE! Please note budget shipments to Canada may take up to 15 business days to arrive after it is shipped by us.
 
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INTERNATIONAL SHIPPING

QUESTION: CAN DORCO PRODUCTS BE SHIPPED OUTSIDE OF THE U.S. OR CANADA? 

Answer: Unfortunately, we do not ship products outside of the United States or Canada. We apologize for this inconvenience. If you have an address within the United States or Canada that you could ship to, you most definitely would be able to order our products that way.
 
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CANADA SHIPPING

QUESTION: WHAT ARE YOUR SHIPPING RATES TO CANADA?

Answer: All orders up to $39.99 now ship for a flat rate of $9.99. And.. all orders $40.00 and over ship for FREE! Please note budget shipments to Canada may take up to 15 business days to arrive after it is shipped by us.

QUESTION: I LIVE IN CANADA, BUT WOULD LIKE TO SHIP TO A U.S. ADDRESS. CAN I DO THIS?

Answer:
We do ship products to Canada, so you most definitely are able to purchase products from our web site. It's up to you whether you'd like to ship to your Canada or USA address. We have had Canadian customers in the past ship to their USA address with success. Please note budget shipments to Canada may take up to 15 business days to arrive after it is shipped by us.
 
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OTHER QUESTIONS

QUESTION:
Can I resell your products on Amazon? 


Answer: We do not allow the reselling of our products on Amazon unless you are an authorized Dorco distributor. Please note strict adherence to this policy shall be enforced.


QUESTION:
WHAT TYPE OF RUBBER IS USED IN DORCO'S RAZOR HANDLES? 


Answer: We use synthetic rubber which is latex free.


QUESTION:
WHAT IS THE BEST WAY TO CONTACT YOU? 


Answer: To ensure all customer service inquiries and order inquiries are tracked and answered as soon as possible, please contact us using our online contact form, located here.


QUESTION: WHAT ARE YOUR BUSINESS HOURS? 

Answer: 8:00AM - 6:00PM PST, Monday – Friday.


QUESTION: DO YOU OFFER WHOLESALE OPPORTUNITIES?

Answer: Yes, we do. Please contact us by clicking here.


QUESTION: DOES DORCO OFFER A REFERRAL PROGRAM?

Answer: Yes, we do.  Please visit the program by clicking here.
 
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Couldn’t find the answer to your question? Contact us by clicking here.